Everything Your Soul Desires
Store Policies
FAQ
Delivery
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The delivery time depends on your location, but can be estimated as follows:
● USA: 3–4 business days after fulfillment.
● Europe: 6–8 business days after fulfillment.
● Australia: 2–14 business days after fulfillment.
● Japan: 4–8 business days after fulfillment.
● International: 10–20 business days after fulfillment.
We work with an on-demand order fulfillment company with facilities worldwide!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at contact@pantucabirdie.com with your order number.
If you did find a mistake in your delivery address and the package was returned to our facility, we can re-send the order after confirming with you the right address, but shipping will be at your own cost.
Orders
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@pantucabirdie.com.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at contact@pantucabirdie.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@pantucabirdie.com!
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@pantucabirdie.com with photos of wrong/damaged items and we’ll sort that out for you.
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@pantucabirdie.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Any claims for misprinted / damaged / defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (If and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment. (If and as applicable).
Pantuca Birdie does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized.
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Pantuca Birdie reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
General
We’re sorry but we can only offer refunds for damaged or mislabeled products. Thank you for understanding.
Any claims for misprinted / damaged / defective items must be submitted within 2 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.
If the package was marked as delivered by the carrier, we cannot cover the cost of reshipping or refunding the order. There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”. We cannot take any responsibility for a carrier’s failure.
Please send us a message in the Contact Us section or an email to contact@pantucabirdie.com, please include quality photos of the issue to avoid delays.